ALUCA warranty conditions
1. Subject to the following warranty conditions, ALUCA GmbH guarantees the final customer (hereinafter “customer”) that products (hereinafter “products”) supplied to the customer after 1 July 2016 will be free from material and/or manufacturing defects for a period of eight (8) years from the time of delivery (warranty period) provided they meet the conditions below. ALUCA GmbH will remedy proven defects at its own discretion and expense, either by repair or supply of new or generally overhauled parts.
The warranty covers the following products:
- Aluminium equipment modules and accessories (ALUCA system)
- ALUCA dimension2 underfloor system
- ALUCA heavy-duty drawers
- ALUCA aluminium pannier system
- Aluminium side wall cladding
- Aluminium safety dividers
- Foldable workbench
- Table and workbench tops in combination with a module/item of equipment
- ALUCA special components in aluminium
- Drawers incl. handles and closing cylinder
- Aluminium drawer divider systems
- Pull-out drawers if factory-fitted
The warranty does not cover:
- All electro-technical devices such as inverters, multi-way terminal blocks, batteries, power packs, lights, electrical accessories,
- Items attached to or on the vehicle (e.g. roof racks, ladder lifts, treads),
- Plastic accessories (e.g. anti-slip mats, BOXXes, cases and boxes, divider material), glass, all seals,
- Equipment modules and spare parts for the AluM and AluV series,
- Installation in the vehicle, including mounting and consumable materials,
- Floor and cover plates,
- Parts developed and installed specially for the customer,
- Equipment used in a vehicle but not firmly attached to the vehicle,
- Xetto and MAD EAsyLoad loading aids,
- Visual changes, blemishes, scratches, discolorations (incl. caused by UV light and frost), rust, mould and other changes that do not have a major effect on reliability,
- product faults traceable to exposure of the product to external influences (e.g. chemicals, salt, smoke, dirt and other contamination, electro-chemical reactions from improper use of water) unless resistance to these is guaranteed by ALUCA GmbH,
- product faults traceable to exposure of the product to force majeure (bad weather, lightening strike, hail, fire, power failure, accident, flood, snow damage, avalanches, frost, earthquake, cyclone, volcanic eruption, landslide, insect plagues and other animal influences) accident, lack of care, repairs to vehicle, vandalism or theft).
2. Other claims by the customer against ALUCA GmbH, especially claims for damage, are excluded from the warranty to the extent permitted by law; the warranty cannot be extended. However, the contractual and legal rights of the customer against the particular vendor are not affected by this warranty.
3. Claims under this warranty only exist if:
- the product does not exhibit any damage or wear caused by use different from the normal purpose and specifications of ALUCA GmbH, the specifications for maximum loading of individual equipment elements in particular must be followed (see load safety sticker),
- the product has not been modified, changed or enhanced without authorization,
- the product has been installed and firmly attached to the vehicle by an authorised ALUCA partner in accordance with ALUCA’s installation instructions,
- only accessories approved by ALUCA GmbH have been fitted to the product,
- the ALUCA GmbH warranty seal on the product has not been removed or rendered illegible,
- when asserting the warranty, the customer demonstrates that the product has been serviced regularly within the intervals specified in the installation manual and maintenance instructions (the installation manual can be downloaded here).
- the product has been used in vehicles in normal road traffic (long-term use off road as an underground vehicle, in war zones or deserts are expressly excluded from this definition).
4. Claims arising from this warranty require the customer to contact ALUCA GmbH directly by email at firstname.lastname@example.org and to describe the fault and send a photo in order to give ALUCA GmbH the opportunity within ten (10) working days (Monday to Friday) to carry out a fault analysis.
ALUCA GmbH will advise whether there is a warranty claim and the way in which resolution will proceed. Costs incurred for unsolicited product dispatch will be the responsibility of the customer.
ALUCA GmbH will decide whether the product should be given or sent to ALUCA GmbH or a nominated ALUCA partner to assert the warranty claim.
5. This warranty is subject to the condition of proof of purchase of the product as described above. This also applies to proof of resale to a legal successor in the product. This warranty is governed by the laws of the Federal Republic of Germany to the exclusion of the UN Sales Convention (CISG).
Date: 1 September 2017